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Support level: Community

What is Zammad

Zammad is a web-based, open source user support/ticketing solution. Download and install it on your own servers. For free.



The following placeholders will be used:

  • is the FQDN of the zammad install.
  • is the FQDN of the authentik install.

authentik Configuration

Step 1 - Property Mappings

Create two Mappings (under Customization/Property Mappings) with these settings:

name mapping

  • Name: Zammad SAML Mapping: name
  • SAML Attribute Name: name
  • Friendly Name: none
  • Expression: return

email mapping

  • Name: Zammad SAML Mapping: email
  • SAML Attribute Name: email
  • Friendly Name: none
  • Expression: return

Step 2 - SAML Provider

In authentik, create a SAML Provider (under Applications/Providers) with these settings :

  • Name : zammad
  • ACS URL:
  • Issuer:
  • Service Provider Binding: Post
  • Audience:
  • Property mappings: Zammad SAML Mapping: name & Zammad SAML Mapping: email
  • NameID Property Mapping: Zammad SAML Mapping: name

Step 3 - Application

In authentik, create an application (under Resources/Applications) with these settings :

  • Name: Zammad
  • Slug: zammad
  • Provider: zammad

zammad Setup

Configure Zammad SAML settings by going to settings (the gear icon), and selecting Security -> Third-party Applications and activate Authentication via SAML and change the following fields:

Additional Resources